Hi, Our delivery is usually best in class, so we are very sorry this hasn't been your experience. Spent a lot of money to be uncomfortable every night! Buying guide for best wedge pillows. Would you please email our Customer Service Team at sccreviews@sleepcountry.ca so we can learn more about this? Problem now is I have trouble getting up in the morning. Sleep On Latex crafts all-latex mattresses in a variety of firmnesses options. We were assured that if there were to be an issue, Sleep Country sends out their own representative.Within just under 2 years, frame started creaking relentlessly anytime we had it in any upright position. "Back sleepers are generally going to want a flatter, thinner type of pillow, because the space they're filling between their neck and the mattress is smaller than what a side sleeper would have to fill from their shoulder to the inside of their head," explains Solomon. Call a Sleep Expert. She cut me off and said “just give me your order number”. This pillow is a Godsend! Despite better judgement we visited Sleep Country Lethbridge again. In the past I would wake up with headache jaw pain sore neck and shoulders.This persisted into the day as well. Just a day after another review here, my issue almost mirrors a review yesterday. I have much cheaper pillows that are so much more comfortable. We were looking for side sleeper pillows and found some on Sleep Country’s website with a ton of many great reviews, so we trusted that and bought two. Admittedly messed up our order and actually passed the buck to others . I was so shocked that someone in customer service would speak that way to a customers paying thousands of dollars for their product...Anyway, my entire experience goes downhill from there. Would you please email our Customer Service Team at sccreviews@sleepcountry.ca so we can learn more about this? F irmness: Soft-Medium. Thank you for letting us know. They need some serious change in management/training. Well good chance I read all of this, almost bought a adjustable bed tax in with mattresses would of been 6700$. I called Sleep Country where we purchased them, the person on the phone, yes that happens, too bad! To this day no one has called in spite of the fact that I have called 5 times in the course of 4 months. Wish I checked them first. While the hotel doesn't sell its pillows, you can try this lavender oil–infused alternative. They entered my house and bedroom without covering their shoes. I collapse flat on my back. How could such an error occur? Thank you! Some of its private labels include Essentials, Pillow Talk Naturals and Gentle Dreams. Latex foam pillows offer that classic pressure relief but maintain their resilience and bounce, so no one is left feeling as if they’re “sinking into’ the pillow … The details you’ve mentioned are an important part of providing the excellent service that we promise and that you deserve. Natural Talalay latex is more supple and elastic than other types of foam typically found in neck pillows. Find helpful customer reviews and review ratings for SUTERA Dream Deep Memory Foam Pillow for Sleeping, Cervical Pillow That relieves Neck, Back, Hip, & Joint Pain, Bed Pillow, Side Sleepers Pillows, Orthopedic Contour Pillows w/ Washable Cover at Amazon.com. A latex foam pillow is an excellent option for someone who’s desiring more support or firmness than a down or down alternative pillow but who isn’t completely sold on the feeling of memory foam. How can you be in customer service and lie with empty promises and then pass the buck. For example, at the five-star Shangri-La Hotel in Toronto, guests who prefer not to use the standard goose down–filled pillow can request alternatives from an extensive pillow menu: contour, foam, foam for side sleepers, buckwheat, lavender and cassia seed. 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