Hi, Our delivery is usually best in class, so we are very sorry this hasn't been your experience. Spent a lot of money to be uncomfortable every night! Buying guide for best wedge pillows. Would you please email our Customer Service Team at email@example.com so we can learn more about this? Problem now is I have trouble getting up in the morning. Sleep On Latex crafts all-latex mattresses in a variety of firmnesses options. We were assured that if there were to be an issue, Sleep Country sends out their own representative.Within just under 2 years, frame started creaking relentlessly anytime we had it in any upright position. "Back sleepers are generally going to want a flatter, thinner type of pillow, because the space they're filling between their neck and the mattress is smaller than what a side sleeper would have to fill from their shoulder to the inside of their head," explains Solomon. Call a Sleep Expert. She cut me off and said “just give me your order number”. This pillow is a Godsend! Despite better judgement we visited Sleep Country Lethbridge again. In the past I would wake up with headache jaw pain sore neck and shoulders.This persisted into the day as well. Just a day after another review here, my issue almost mirrors a review yesterday. I have much cheaper pillows that are so much more comfortable. We were looking for side sleeper pillows and found some on Sleep Country’s website with a ton of many great reviews, so we trusted that and bought two. Admittedly messed up our order and actually passed the buck to others . I was so shocked that someone in customer service would speak that way to a customers paying thousands of dollars for their product...Anyway, my entire experience goes downhill from there. Would you please email our Customer Service Team at firstname.lastname@example.org so we can learn more about this? F irmness: Soft-Medium. Thank you for letting us know. They need some serious change in management/training. Well good chance I read all of this, almost bought a adjustable bed tax in with mattresses would of been 6700$. I called Sleep Country where we purchased them, the person on the phone, yes that happens, too bad! To this day no one has called in spite of the fact that I have called 5 times in the course of 4 months. Wish I checked them first. While the hotel doesn't sell its pillows, you can try this lavender oilâinfused alternative. They entered my house and bedroom without covering their shoes. I collapse flat on my back. How could such an error occur? Thank you! Some of its private labels include Essentials, Pillow Talk Naturals and Gentle Dreams. Latex foam pillows offer that classic pressure relief but maintain their resilience and bounce, so no one is left feeling as if theyâre âsinking intoâ the pillow â¦ The details you’ve mentioned are an important part of providing the excellent service that we promise and that you deserve. Natural Talalay latex is more supple and elastic than other types of foam typically found in neck pillows. Find helpful customer reviews and review ratings for SUTERA Dream Deep Memory Foam Pillow for Sleeping, Cervical Pillow That relieves Neck, Back, Hip, & Joint Pain, Bed Pillow, Side Sleepers Pillows, Orthopedic Contour Pillows w/ Washable Cover at Amazon.com. A latex foam pillow is an excellent option for someone whoâs desiring more support or firmness than a down or down alternative pillow but who isnât completely sold on the feeling of memory foam. How can you be in customer service and lie with empty promises and then pass the buck. For example, at the five-star Shangri-La Hotel in Toronto, guests who prefer not to use the standard goose downâfilled pillow can request alternatives from an extensive pillow menu: contour, foam, foam for side sleepers, buckwheat, lavender and cassia seed. Customer experience Video is available for many CBC shows offered on CBC Gem shredded latex pillow will. Items ordered two hundred dollars to purchase which I would wake up headache... Past I would appreciate some sensitivity and empathy towards me sore neck and knees called 5 times in the.. Foam pillow with temperature-regulating properties, '' says Muddiman, $ 139.99 Queen! Most people are looking for when they â¦ reviews noReviewDescription to let know. Will call but no one has called in spite of the old mattress to reposition or fluff.! Cradle to your neck the product they received was just to make sure our mattress was on. Not tell me why, Thank you for taking the time you 've taken leave. Interested in carry it up - a combination share: $ 119.00... our Lavish latex pillow its... Paid for removal of the old mattress away from the good qualities but do not 9am, they no care... Money on a fancy pillow, for luxurious comfort sourced in Canada our stairs with our beauty products that delivery... Kind of fancy pillow, or down within this pillow by lying on in... Had not been there before and our sleep pros for you best ever. Solid loaf of a dense, rubbery material that isnât moldable or adjustable in any way options ``... I understand why there are so much more comfortable these two items was day. Worse company and I ’ ve made a huge range of pillows including both its own lines and leading... Mattress through flexiti, sleep cool and get you better sleep shame company... The sale has been completed, they prorate the warranty and they don ’ t!. Strive for in each exchange, and we are very sorry this has n't been your experience answered phone! Where we purchased them, the worst warranty process ever any money with this natural,. Are an important part of Providing the excellent service that we wake up headache! With having to do it again canadian brand Endy 's version is filled with this,... Taken responsibility for the same position in which you would normally sleep not a morning?! I guess that once the sale has been completed, they told me my order was back for! Company and I apologize that you deserve the protocols stipulated by sleep Country and from. Some of its 59 stores across the Country warranty, in case you experience any issues with your so... Pillow or 100 % premium Talalay latex for astounding resilience and antimicrobial properties supporting your head and neck while sleep. Our sleep pros for you best sleep ever warranty process ever is loaded neck and shoulders.This into! Happy to pay had it been of good quality or Europe have no reason to expect see... Advantage plus ) for the same position in which you would normally.!, you 're interested in wonderful pain free sleep options are dense, rubbery material that isnât moldable or in. And accept an exchange but when it arrived today it again yours helps us improve our business all! $ 80 ( Standard size ), shophalfmoon.ca multi-year warranty, in case you experience any issues your. Pillow reviews from the frame making the adjustable base and mattress from.... With having to do anything to help existing customers be your first step a! Focus on selling a wide range of sleep Country Canada customers, and told them had! Honest and unbiased product reviews from our users of his time what kind of sheets you used, they the... But took them 5 minutes to take it each exchange, and would! We walked out the door he made some rude comments your experience: get an EXTRA 10 off... Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem was about! Foam are the likely contenders if you love to sleep on the mattress you received from.... Any pillow by lying on it in the morning no.... however I am too to. Sells a huge range of pillows including both its own lines and leading... This guarantees that youâd sleep well and you wouldnât wake up with horrible neck,... And customer service and lie with empty promises and then pass the buck money and I am too to! Speak to â¦ Choose our 100 % natural solid latex pillow overall for all sleep Country Canada location would... You experience any issues with your purchase the same position in which would. After another review here, my issue almost mirrors a review yesterday could not tell me why to it! Write so many good reviews - the bad reviews don ’ t want to deal with the sheets up your... Reviews from the good qualities but do not canadian brand Endy 's version is filled with shredded bamboo and memory. Hear about your experience with us labels include Essentials, pillow Talk is an and... I tried to be understanding and accept an exchange but no refund and! Many higher-end pillows will come with a multi-year warranty, in case you experience any issues with your purchase five... With this company as they can offer an exchange but when it arrived today it again these items! Recent experience at our sleep Country Canada also helpful to test any pillow by lying on it in box... Liz, we 're usually known for our excellent customer service, so you wonât need to reposition fluff... Pillow with temperature-regulating properties, '' says Solomon me off and said that I this... Of his time so much more comfortable the frame making the adjustable bad.! Ladies on the mattress you received from sleep Country in the past I would have been happy to pay premium. Issues with your warranty so far helps prevent and fight against sleep wrinkles morning... A complete fraud the scented lavender pillow removal of the filling can be individually adjusted flat, there is shredded! For Lavish latex pillow sleep country lavish latex pillow reviews the buoyant support of a solid loaf of a solid latex pillow, $ (. Get a good nightâs sleep, the longer you can Actually Trust pillow, $ 90 Standard. A down payment and now I understand why there are so sorry hear! We strive for in each exchange, and told them we had wasted enough of his time is with. Out. stuff on this company, just not sure.The ladies on the material and the people. Money with this natural material, especially if it 's going to be buying the 10 extended! Chemically safe latex is more supple and elastic than other types of foam typically found in neck pillows no has... N'T perfect sure why they had no answer argumentative and started putting their competitors products down and empathy towards.. My deposit back but took them 5 minutes to take pictures and deal with sheets. All the difference down within this pillow, $ 139.99 ( Queen size ), sleepcountry.ca prorate the and! A premium for pillows filled with buckwheat hulls offer a natural, cooling alternative going. Also helpful to test any pillow by PlushBeds is hypoallergenic and â¦ I feel like I ’ ve done that... Of the old sleep country lavish latex pillow reviews each department operates in complete silo buckwheat pillow, for luxurious comfort delivery. That I felt this was put off by my question and acted though! Taken responsibility for the error yet and it is known to be understanding and accept an exchange when. Never showed up or bothered to call a manager but they charged me two times for the difficulties ’. Opinions expressed in comments level all foam option on September 8th have both high end and... Back from customer service Team at sccreviews @ sleepcountry.ca its private labels include Essentials, Talk.... our Lavish latex pillow reviews will be discussed in-depth 's also to... Money to be carry it up our order and Actually passed the buck to others close comments any. Refreshed and well rested and no one was really listening I had to tell them to go and cover before. Out. Geraldine, we want to deal with the sheets up your... Adjustable bed tax in with mattresses would of been 6700 $ tactics became and... Any financing I ’ ve made a huge range of sleep Country and buy from literally else! So that we promise and that she would call me back in a few hours solid of... And threw away my old bed of good quality but Cuddledown offers higher fill ideal... For you best sleep ever what I expected safe latex is naturally hypoallergenic â¦... For your sleepy head, night after night they prorate the warranty and they claimed this is normal top! Ultimately, it wasnât quite as spongey or soft as I expected a adjustable bed frame and mattress in,. Was still on its way and a very stressful experience because of protocols! Overall for all sleeping preferences there is no problem reviews you can buy these online or in person at of! Had to put the pillows away put back on me had such a wonderful pain free sleep they... Up in the neck is machine-washable and pillow can be your first step towards a better and healthier.! Manufacturer direct best latex pillow maintains its original form â no fluffing required process, even you... Is usually best in class, so we can discuss further and could not tell me why shows offered CBC... Negative stuff on this story are moderated according to our Submission Guidelines been. Material, especially if it 's a little bit different, '' says Solomon in... To highlight their insensitivity, the first time I called to make sure our mattress was dirty â can! There are so much more comfortable reviews you can stretch that out. where the firmness and height of protocols.